Refund policy

Returns and Refunds

We want you to be happy with your plants. If your plant arrives damaged or you have a concern about your order, please contact us using the chat button on our website.

Please include your order number, a description of the issue, and clear photos of the plant and packaging. You can attach photos using the paperclip in the chat.

We review each situation individually and will work with you to find an appropriate solution, which may include a return, replacement, or refund. We’ll make it right.

Refused Deliveries and Unauthorized Returns

Shipping is stressful for living plants. A return journey extends their time without light and exposes them to additional handling, which can cause deterioration or permanent damage.

Please contact us through our website chat before refusing delivery or returning any plants. All returns require prior authorization from Leaf Stork. Refusing delivery or returning a shipment without authorization does not cancel your purchase or automatically entitle you to a refund.

For a delivery refused without prior authorization, or an unauthorized return, any refund will be assessed after the plants return and are inspected. Deductions may include actual outbound and return shipping costs, even when shipping was included or advertised as free, plus $5 per package for the box and packing supplies and a 20% restocking fee calculated on the amount paid for the returned plants after discounts, excluding shipping and taxes. Shipping amounts already retained will count toward the actual shipping costs and will not be charged twice. The restocking fee covers handling, inspection, and recovery care; these services will not be charged separately. We will provide an itemized explanation of any deductions.

This does not limit your rights under applicable law or our responsibility to address damaged, incorrect, or otherwise nonconforming orders.